Terms of service

LAST UPDATED: 04 NOVEMBER 2026

Welcome to OFFSET THEORY.

These Terms of Service govern your access to and use of our website, https://offsettheory.in, including all purchases, services, features, and content available through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our website.

01. GENERAL CONDITIONS

OFFSET THEORY reserves the right to refuse service to anyone for legitimate business or legal reasons, subject to applicable law.

You agree not to use our website or products for any unlawful or unauthorized purpose.

You must not:

Violate any applicable laws or regulations.
Attempt to interfere with the security or functionality of our website.
Transmit malicious software or harmful code.
Misuse our website, content, or services.
Engage in fraudulent purchasing or payment activities.

We reserve the right to restrict or terminate access where misuse, fraud, or unlawful activity is identified.

02. PRODUCTS & DESCRIPTIONS

OFFSET THEORY makes reasonable efforts to ensure that all product descriptions, photographs, specifications, and pricing information are accurate.

However:

Actual product colours may vary slightly depending on screen settings and display devices.
Minor variations in appearance, placement, or finish may occur.
Product availability may change without prior notice.
We reserve the right to discontinue or modify products at any time.

We do not guarantee that the appearance of products on your screen will exactly match the physical product.

03. PRICING & PAYMENTS

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

We reserve the right to modify product prices, promotional offers, and discounts without prior notice.

The applicable price at the time of successful order placement will generally apply to your purchase, except where an obvious pricing error, technical error, fraud, or other lawful reason requires correction.

We accept payment methods displayed at checkout, which may include:

UPI.
Credit and debit cards.
Net banking.
Supported digital wallets.
Cash on Delivery (COD), where available.

All online payments are processed through authorized third-party payment providers.

OFFSET THEORY does not store your complete card or banking credentials.

04. ORDER PLACEMENT & ACCEPTANCE

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through your registered email address or mobile number.

An order confirmation does not prevent us from reviewing an order for payment issues, incorrect information, suspected fraud, or product availability.

We reserve the right to cancel an order where there is a legitimate reason, including:

Incorrect or inaccurate product pricing.
Payment authorization failure.
Suspected fraudulent transactions.
Product unavailability.
Incorrect shipping information that prevents fulfilment.

Where an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with applicable law.

05. SHIPPING & DELIVERY

We currently aim to deliver products across serviceable locations in India.

Estimated delivery timelines and applicable shipping charges are displayed or communicated during checkout.

Delivery timelines are estimates and may vary due to:

Courier service delays.
Weather conditions.
Public holidays.
Operational disruptions.
Incorrect or incomplete delivery information.

Customers are responsible for providing accurate shipping details and ensuring that someone is available to receive the shipment.

For complete information, please refer to our Shipping Policy.

06. RETURN, EXCHANGE & STORE CREDIT

All purchases are subject to our Return, Exchange & Store Credit Policy.

OFFSET THEORY does not accept voluntary returns for change of mind or personal preference.

Eligible size exchanges may be requested within the stated exchange window, subject to product condition and availability.

Store credit may be offered as a voluntary alternative for eligible cases, subject to customer agreement.

Products that are defective, damaged, incorrectly supplied, or otherwise qualify for a legal remedy will be handled in accordance with applicable consumer protection laws.

Please refer to our Return & Exchange Policy for complete details.

07. INTELLECTUAL PROPERTY

All content available on this website is the property of OFFSET THEORY or its respective licensors, unless otherwise stated.

This includes:

Brand names and logos.
Product designs and graphics.
Photographs and visual content.
Website layouts and designs.
Written content and product descriptions.
Marketing materials and creative assets.

No content may be copied, reproduced, distributed, modified, or commercially used without prior written permission from the respective rights holder.

Unauthorized use of our intellectual property may result in legal action.

08. THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites, applications, payment gateways, and service providers.

These services may operate under their own terms and privacy policies.

OFFSET THEORY is not responsible for the independent content, security, or practices of third-party websites, except to the extent liability cannot lawfully be excluded.

Your use of third-party services is subject to their respective terms and conditions.

09. USER INFORMATION & ACCOUNT RESPONSIBILITY

You agree to provide accurate, complete, and current information when placing orders or contacting our support team.

You are responsible for:

Maintaining the confidentiality of your account credentials.
Providing accurate contact information.
Ensuring that your shipping address is correct.
Notifying us of unauthorized account activity.

OFFSET THEORY will not knowingly misuse customer information and will handle personal data in accordance with its Privacy Policy and applicable laws.

10. LIMITATION OF LIABILITY

To the extent permitted by applicable law, OFFSET THEORY shall not be responsible for indirect or consequential losses arising from temporary website interruptions, third-party service disruptions, or circumstances beyond our reasonable control.

Nothing in these Terms limits liability for fraud, wilful misconduct, statutory consumer rights, or any liability that cannot legally be excluded or restricted.

Customers retain all rights and remedies available under applicable law.

11. INDEMNIFICATION

You agree not to misuse our website or violate these Terms of Service.

To the extent permitted by applicable law, you may be responsible for losses or claims directly arising from your unlawful conduct, infringement of third-party rights, or material breach of these Terms.

This provision does not limit any rights or remedies available to you under applicable consumer protection laws.

12. PRIVACY & DATA PROTECTION

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that certain information may be collected and processed to facilitate:

Order processing and fulfilment.
Payment verification.
Shipping and delivery.
Customer support.
Website functionality and security.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

13. ERRORS & OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or outdated information relating to product descriptions, pricing, promotions, availability, or delivery estimates.

We reserve the right to correct such errors and update information where legally permitted.

Where an error materially affects an existing order, we will communicate with the customer and provide an appropriate resolution in accordance with applicable law.

14. FORCE MAJEURE

OFFSET THEORY shall not be held responsible for delays or interruptions caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, public emergencies, or major transportation and communication disruptions.

We will make reasonable efforts to minimize the impact of such events on customer orders.

15. GOVERNING LAW & JURISDICTION

These Terms of Service shall be governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer dispute resolution authorities, disputes arising from these Terms shall be subject to the jurisdiction of competent courts in Jaipur, Rajasthan, India.

Nothing in this clause restricts any consumer's statutory right to seek remedies before an appropriate consumer forum.